TERMS AND POLICIES

Returns, Refunds and Exchange

Inform Us


Please email us at contact@deucebrand.com. Make sure that you have the following information:

1. Order number
2. Your name and address, including post code
3. Contact telephone number
4. Email address
5. Reason for return (Wrong item shipped, Defective item)




Returns/Refunds


A representative from A-Level will assist you on the return policy. We will not refund any item(s) unless authorized through (contact@alevelathletics.com). Once approved, you must return the item(s) within 14 days of receipt in a re-sellable condition. Re-sellable condition means that the item is in its original packaging, unworn, unwashed and complete with original labels. We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. We will only refund the price of the item to the purchaser once it is received by us. Following receipt by A-Level Athletics, it may take up to seven working days to credit the purchaser's account. Return Address: A-Level Athletics




Exchanges


A representative from A-Level Athletics will assist you on the exchange policy. We will not refund any item(s) unless authorized through contact@alevelathletics.com.





Contact Us

Phone Number


+1 (754)242-2830 Monday - Friday 9AM to 6PM EST




Email Us


contact@alevelathletics.com




Where is A-Level Located?


We are a virtual office located in Rio de Janeiro - Brasil and Tennessee - U.S.A





Shipping & Delivery Policies

Please read carefully

Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email contact@alevelathletics.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

A-Level Athletics™ Company operates with Printify, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such cases Printify will not make any refunds and will not resend the Product.

International Shipping

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Delivery

A-Level Athletics offers flat rate shipping for all domestic packages. All deliveries will be made according to the carrier's standard procedures; therefore the shipment should arrive at all domestic locations in 2-5 business days. Our standard delivery service does not require a signature.

For orders shipped outside of the United States, delivery times vary by destination and International rates will apply. The order total does not include customs duties or international tariff taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your country's import and taxation policies before ordering. Most orders should arrive in 10-30 days of shipment.

 

 

USA: 2-5 business days

Canada: 5-10 business days

World: 10-30 business days

Your order will be sent out on average within 3 days of ordering.

Returns & Exchanges

Please email us at contact@alevelathletics.com. Make sure that you have the following information:

 

1. Order number

2. Your name and address, including post code

3. Contact telephone number

4. Email address

5. Reason for return (Wrong item shipped, Defective item)

 

Before you email, first check your shipping confirmation and check that you entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

A representative from A-Level will assist you on the return policy. We will not refund any item(s) unless authorized through (contact@alevelathletics.com). Once approved, you must return the item(s) within 14 days of receipt in a re-sellable condition. Re-sellable condition means that the item is in its original packaging, unworn, unwashed and complete with original labels.

We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. We will only refund the price of the item to the purchaser once it is received by us. Following receipt by A-Level Athletics, it may take up to seven working days to credit the purchaser's account.

Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This Statement of Privacy applies to the A-Level Athletics website and governs data collection and usage. By using the A-Level Athletics website, you consent to the data practices described in this statement.

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). This information is also used to advertise and retarget based on your device. 

We disclose personal information to third parties under the following circumstances:

Business Transfers.  We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal information may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of A-Level Athletics (or its assets) will continue to have the right to use your personal information and other information in accordance with the terms of this Privacy Policy. Further, A-Level Athletics may also disclose aggregated personal information in order to describe our Services to prospective acquirers or business partners.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.  

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

   FACEBOOK - https://www.facebook.com/settings/?tab=ads

   GOOGLE - https://www.google.com/settings/ads/anonymous

   BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

YOUR RIGHTS

If you are a European resident (including the United Kingdom as of the Effective Date of this Privacy Policy), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Applicable California privacy legislation permits visitors who are California residents to request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request to access such information, please contact us as follows: contact@alevelathletics.com. Within thirty (30) days. Of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph. 

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

ONLINE PRIVACY POLICY ONLY

This Privacy Policy applies only to our online activities, and is valid for visitors to our website[a] and regarding information shared and/or collected there. This Privacy Policy does not apply to any information collected offline or via channels other than this.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to change the policy at any time.

Children’s Online Privacy Protection

A-Level Athletics does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Privy, please contact us, and we will endeavor to delete that information from our database.

 

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

SECURITY

A-Level Athletics takes reasonable steps to protect the Personal Information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal information to A-Level Athletics via the Internet.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@alevelathletics.com.